If you are having problems with the Tubewalker iPhone application, I'll try to help. Please use the link below to leave me a private message containing as much information as possible, and I'll get back to you as soon as I can.
Contact Tubewalker iPhone support
You might also like to check out this list of Frequently Asked Questions, in case your issue is covered here.
Frequently Asked Questions
- What does the Tubewalker application cost?
- I've bought a new iPhone. I unlocked Zones 2 to 9 on my old phone, but will I have to pay again to unlock them on my new phone?
- How many Tube lines are covered?
- Will it run on iOS 2.0?
- Will it run on an iPod Touch?
- Does it need an internet connection?
- Does it need a GPS-enabled device?
What does the Tubewalker application cost?
Zone 1 is included for free, while Zones 2 to 9 are available via an In App Purchase. The In App Purchase currently costs £1.79.
I've bought a new iPhone. I unlocked Zones 2 to 9 on my old phone, but will I have to pay again to unlock them on my new phone?
No, you won't have to pay again – you will never be charged twice by Tubewalker for the same In App Purchase. When you unlock Zones 2 to 9 for the first time, the App Store keeps the details on its servers, so if you ever try to purchase Zones 2 to 9 again, the App Store will tell Tubewalker that you have already bought it once, and Tubewalker will unlock Zones 2 to 9 without charging you (it will tell you this after you have entered your password and it has contacted the App Store). This applies whether you have bought a new iPhone and are installing Tubewalker on your new device, or if you've deleted Tubewalker from your iPhone and decide to install it again.
How many Tube lines are covered?
The Tubewalker application covers the entire London Underground network. Zone 1 is included for free, while Zones 2 to 9 are available via a £1.79 In App Purchase. Note that the Docklands Light Railway and London Overground aren't part of London Underground, so they aren't included here. Also, Wood Lane station opened after I finished my tubewalk, so it isn't currently included, though I will be adding it in a later release.
Will it run on iOS 2.0?
I'm afraid it won't, because the route maps use MapKit, and this only comes with iOS 3.0 and above.
Will it run on an iPod Touch?
If your iPod is running iOS 3.0 or later, then yes, Tubewalker will run.
Does it need an internet connection?
If you don't have an internet connection, then although the maps will work, the map tiles won't download, so they won't be much use for walking. Everything else will work properly without the internet.
Does it need a GPS-enabled device?
No, it doesn't need a GPS-enabled device, though the 'Find nearest tubewalks' feature won't be terribly accurate if you don't have GPS, and your current location shown on the maps may be some way off. Devices without a built-in GPS can often use phone signal triangulation or your Wifi connection to work out where you are, so these features should still work, they just might not be as good as with a GPS-enabled device.
